12 Months Australian Warranty
(a) Under Australian Consumer Law. You are entitled to a replacement or refund for a major product failure. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear.
(b) To raise a claim please email [email protected] and provide proof of purchase (receipt or order number). To assist with your claim, you will need to describe in accurate detail the problems you have encountered and provide evidence (photograph or video) to support your claim. A LIFEWARES customer service team member will then be in contact with you to determine on the facts you have provided, if you are eligible for a claim and if so, we will ask you to follow our returns process.
(c) Some products purchased from LIFEWARES will contain warranty documents provided by the manufacturer. Any manufacturer warranty documents are not related to LIFEWARES. Manufacturer warranties are separate to any warranty given to you by LIFEWARES. Some warranties on imported goods may not apply in Australia. You can contact the manufacturer on the warranty document to determine whether the warranty applies in Australia and, if so, how you should go about making a claim.
(d) Before taking delivery of a parcel we recommend inspecting the parcel to ensure all the items are in good condition. In case of breakage please contact LIFEWARES immediately. Please email LIFEWARES a photo of the damaged item and the order number so that we can lodge a claim with the delivery service.
Exclusions: Subject to the Australian Consumer Law, this Warranty will not apply if:
(a) Repairs to a product are made or attempted
(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product. “General Care” or “Incorrect Assembly”
(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.
(d) The product has been modified in any way.
(e) The product is tampered with in any way.
All personalised products are covered by a 12-month warranty.
Most spare parts are available to purchase for our personalised toy boxes. (excludes the personalised printed acrylic panel)
Please contact us at [email protected]