Select the item you wish
to purchase and click the ‘ADD TO CART’ button. You can continue shopping or ‘PROCEED
TO CHECKOUT’ if you have finished shopping.
If you have an account
you can log in or checkout as a guest by simply completing sections 1-3 of the ‘Shopping
Cart Checkout’ form.
Once we have received
your order we will send you a confirmation email to advise you of the process.
HOW LONG DOES DELIVERY TAKE?
Orders are typically
dispatched 1-2 days after receiving payment. Our warehouse is located in Melbourne.
Please see our ‘Shipping Information’ page for estimated transit times to your
WHAT PRODUCTS COME WITH A WARRANTY?
All products purchased from Lifewares are covered
by a full manufacturer warranty. In almost all cases this is a minimum of 12
WHAT DOES THE MANUFACTURER WARRANTY
The manufacturer warranty usually covers any defects
or product failure within the specified warranty period. Products sold by
Lifewares are primarily for consumer use and not commercial use unless communicated
I HAVE A PROBLEM WITH MY ITEM, SO
In the unlikely event there is an issue with your
product we will need to inspect the damaged goods to arrange for the product to
be repaired or replaced.
(a) Under Australian Consumer Law you are entitled
to a replacement or refund for a major product failure. You are also entitled
to have goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure. (b) To raise a
claim please email [email protected]
and provide proof of purchase (receipt or order number). To assist with your
claim, you will need to describe in accurate detail the problems you have
encountered and provide evidence (photograph or video) to support your claim.
Please also state whether you are requesting a replacement, repair, credit or
refund. A LIFEWARES customer service team member will then be in contact with
you to determine on the facts you have provided, if you are eligible for a
claim and if so we will ask you to follow our returns process. (c) Some
products purchased from LIFEWARES will contain warranty documents provided by
the manufacturer. Any manufacturer warranty documents are not related to
LIFEWARES. Manufacturer warranties are separate to any warranty given to you by
LIFEWARES. Some warranties on imported goods may not apply in Australia. You
can contact the manufacturer on the warranty document to determine whether the
warranty applies in Australia and, if so, how you should go about making a
claim. (d) Before taking delivery of a parcel we recommend inspecting the
parcel to ensure all the items are in good condition. In case of breakage
please contact LIFEWARES immediately. Please email LIFEWARES a photo of the
damaged item and the order number so that we can lodge a claim with the
I HAVE CHANGED MY MIND CAN I RETURN IT?
You can return the item within 14 days from
receiving the product. Please refer to the 14 day change of mind process and criteria
found on our ‘Returns Policy’ page.
I DO NOT HAVE THE ORIGINAL PACKAGING,
CAN I STILL RETURN IT?
All items must be returned in its original
packaging. The original packaging must also be in good condition. Please see our
returns policy for more information. This may also apply to DOA or Faulty
CAN I PICK UP MY ITEM FROM YOUR
We do not offer customer pick up from our warehouse.