Frequently Asked Questions

HOW DO I PLACE AN ORDER?

Select the item you wish to purchase and click the ‘ADD TO CART’ button. You can continue shopping or ‘PROCEED TO CHECKOUT’ if you have finished shopping.

If you have an account you can log in or checkout as a guest by simply completing sections 1-3 of the ‘Shopping Cart Checkout’ form.

ORDER CONFIRMATION

Once we have received your order we will send you a confirmation email to advise you of the process.

HOW LONG DOES DELIVERY TAKE?

Orders are typically dispatched 1-2 days after receiving payment. Our warehouse is located in Melbourne. Please see our ‘Shipping Information’ page for estimated transit times to your location.

WHAT PRODUCTS COME WITH A WARRANTY?

All products purchased from Lifewares are covered by a full manufacturer warranty. In almost all cases this is a minimum of 12 months.

WHAT DOES THE MANUFACTURER WARRANTY COVER?

The manufacturer warranty usually covers any defects or product failure within the specified warranty period. Products sold by Lifewares are primarily for consumer use and not commercial use unless communicated otherwise.

I HAVE A PROBLEM WITH MY ITEM, SO WHAT NOW?

In the unlikely event there is an issue with your product we will need to inspect the damaged goods to arrange for the product to be repaired or replaced.

(a) Under Australian Consumer Law you are entitled to a replacement or refund for a major product failure. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. (b) To raise a claim please email [email protected] and provide proof of purchase (receipt or order number). To assist with your claim, you will need to describe in accurate detail the problems you have encountered and provide evidence (photograph or video) to support your claim. Please also state whether you are requesting a replacement, repair, credit or refund. A LIFEWARES customer service team member will then be in contact with you to determine on the facts you have provided, if you are eligible for a claim and if so we will ask you to follow our returns process. (c) Some products purchased from LIFEWARES will contain warranty documents provided by the manufacturer. Any manufacturer warranty documents are not related to LIFEWARES. Manufacturer warranties are separate to any warranty given to you by LIFEWARES. Some warranties on imported goods may not apply in Australia. You can contact the manufacturer on the warranty document to determine whether the warranty applies in Australia and, if so, how you should go about making a claim. (d) Before taking delivery of a parcel we recommend inspecting the parcel to ensure all the items are in good condition. In case of breakage please contact LIFEWARES immediately. Please email LIFEWARES a photo of the damaged item and the order number so that we can lodge a claim with the delivery service.

I HAVE CHANGED MY MIND CAN I RETURN IT?

You can return the item within 14 days from receiving the product. Please refer to the 14 day change of mind process and criteria found on our ‘Returns Policy’ page.

I DO NOT HAVE THE ORIGINAL PACKAGING, CAN I STILL RETURN IT?

All items must be returned in its original packaging. The original packaging must also be in good condition. Please see our returns policy for more information. This may also apply to DOA or Faulty products.

CAN I PICK UP MY ITEM FROM YOUR WAREHOUSE?

We do not offer customer pick up from our warehouse.

HOW CAN I CONTACT LIFEWARES?

Phone: (03) 93630593

Email: [email protected]

Lifewares Customer Service available Monday to Friday - 9am to 5pm AEST

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